DELIVERY POLICY

Shipping

Why does the delivery date not correspond to the delivery timeline of X-Y business days?

It is possible that Clover Lifestyle Pvt. Ltd. or our courier partners have a holiday between the day your placed your order and the date of delivery, which is based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners do not work on Sundays and this is factored in to the delivery dates.

What is the estimated delivery time?

Clover Lifestyle Pvt. Ltd. generally ship the items within the time specified on the product page. Business days exclude public holidays and Sundays.

Estimated delivery time depends on the following factors:

Product's availability

The destination to which you want the order shipped to.

Are there any hidden costs (sales tax, octroi etc.) on items sold?

There are NO hidden charges when you make a purchase on cloverindia.com. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.

Delivery charges are not hidden charges and are charged (if at all) extra depending on the shipping policy.

Seller does not/cannot ship to my area. Why?

Please enter your pin code on the product page (you don't have to enter it every single time) to know whether the product can be delivered to your location.

If you haven't provided your pin code until the checkout stage, the pin code in your shipping address will be used to check for serviceability.

Whether your location can be serviced or not depends on

• Legal restrictions, if any, in shipping particular products to your location
• The availability of reliable courier partners in your location

 

Why is the COD option not offered in my location?

Availability of COD depends on the ability of our courier partner servicing your location to accept cash as payment at the time of delivery.

Our courier partners have limits on the cash amount payable on delivery depending on the destination and your order value might have exceeded this limit. Please enter your pin code on the product page to check if COD is available in your location.

I need to return an item, how do I arrange for a pick-up?

Returns are easy. Contact Us to initiate a return. You will receive an email explaining the process, once you have initiated a return.

Wherever possible our Logistics will facilitate the pick-up of the item. In case, the pick-up cannot be arranged through our logistics partner, you can return the item through a third-party courier service. Return fees are borne by Clover Lifestyle Pvt. Ltd. against original receipt of courier.

What do the different tags like "In Stock", "Available" mean?

All the products delivery timeline is 4 to 15 days

'In Stock'
For items listed as "In Stock", we will mention the delivery time based on your location pin code (4-6 business days in areas where standard courier service is available). For other areas, orders will be sent by Registered Post through the Indian Postal Services which may take 10-15 days depending on the location.

'Pre Order' or 'Forthcoming'
Such items are expected to be released soon and can be pre-booked for you. The item will be shipped to you on the day of it's official release launch and will reach you in 2 to 6 business days. The Preorder duration varies from item to item. Once known, release time and date is mentioned. (Eg. 5th May, August 3rd week)
 
'Out of Stock'
Currently, the item is not available for sale. Use the 'Notify Me' feature to know once it is available for purchase.


'Back In Stock Soon'
The item is popular and is sold out. You can however 'book' an order for the product and it will be shipped according to the timelines mentioned by  Clover Lifestyle Pvt. Ltd..

'Temporarily Unavailable'
The product is currently out of stock and is not available for purchase. The product could to be in stock soon. Use the 'Notify Me' feature to know when it is available for purchase.

'Permanently Discontinued'
This product is no longer available because it is obsolete and/or its production has been discontinued.

'Out of Print'
This product is not available because it is no longer being published and has been permanently discontinued.

Does cloverindia.com deliver internationally?

As of now, we don't deliver items internationally.

You will be able to make your purchases on our site from anywhere in the world with credit/debit cards, but please ensure the delivery address is in India.

Shipping Partners

Cloverindia.com is partnering with Shiprocket.in couriers.

Shiprocket Couriers has tied up with various major courier companies :

1. Fedex

2. Aramex

3. Dotzot

4. Delhivery

5. DHL (International)